We accept PayPal as our secure payment method. PayPal offers buyer protection and allows you to pay with your PayPal balance, bank account, or credit/debit cards. You don’t need a PayPal account to checkout – you can pay as a guest using your card through PayPal’s secure gateway.

Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information. All transactions are securely processed through PayPal, one of the world’s most trusted payment platforms. PayPal provides advanced fraud protection and buyer security. We never store your payment information on our servers.

Processing time is 1-3 business days. Delivery times vary by location:

• United States: 7-12 business days
• Canada: 8-14 business days
• United Kingdom: 8-12 business days
• Australia: 10-15 business days
• European Union: 10-14 business days

Tracking information is provided for all orders via email once your package ships.

We accept returns within 14 days of delivery. Items must be unused, in original condition and packaging. Contact returns@lunocci.com to initiate a return. Refunds are processed within 5-7 business days after we receive and inspect the returned item. PayPal refunds typically appear in 3-5 business days. Custom or personalized items are non-returnable.

Yes, every Lunocci hat is 100% handcrafted by skilled artisans. No machines are used in the crochet process. Each piece is made with premium quality yarns including cotton, wool, and acrylic blends. Because they are handmade, slight variations are normal and add to the uniqueness of each hat.

International customers may be subject to import duties, taxes, and customs fees determined by your country’s customs authorities. These charges are the buyer’s responsibility and are not included in our product or shipping prices. They are payable directly to the courier or customs office upon delivery.

Hand wash in cold water with mild detergent, reshape gently, and lay flat to dry. Avoid wringing or twisting. Do not use bleach or harsh chemicals. For best results, store your hat in a cool, dry place. Detailed care instructions are included with every order.

Yes! Once your order ships, you’ll receive an email with tracking information. You can use the tracking number to monitor your package’s journey. Please allow 24-48 hours after shipment for tracking information to update in the carrier’s system.