Introduction
ProLuxury Limited, operating as Lunocci (“we,” “us,” “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.
By using our website (www.lunocci.com), you consent to the practices described in this policy.
1. Information We Collect
Personal Information You Provide:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by third-party payment processors like PayPal)
Automatically Collected Information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and similar tracking technologies
Order Information:
- Purchase history
- Product preferences
- Communication preferences
2. How We Use Your Information
We use your information for:
- Order Processing: To fulfill and deliver your purchases
- Customer Service: To respond to inquiries, requests, and provide support
- Payment Processing: To securely process transactions via PayPal and other payment providers
- Communication: To send order confirmations, shipping updates, and receipts
- Marketing: To send promotional emails (with your consent – you may opt out anytime)
- Website Improvement: To analyze usage patterns and enhance user experience
- Legal Compliance: To comply with applicable laws and regulations
- Fraud Prevention: To detect and prevent fraudulent transactions
3. Information Sharing
We DO NOT sell, rent, or trade your personal information to third parties.
We may share information with:
- Payment Processors: Secure third-party services (PayPal, Stripe, etc.) to process payments
- Shipping Carriers: To deliver your orders
- Service Providers: Third-party companies that assist with website hosting, analytics, email services (bound by confidentiality agreements)
- Legal Requirements: When required by law, court order, or government authorities
- Business Transfer: In the event of a merger, acquisition, or sale of assets
4. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure payment gateway integration (PayPal, Stripe)
- Regular security audits
- Restricted access to personal data
- Secure server storage
While we take reasonable precautions, no internet transmission is 100% secure. We cannot guarantee absolute security.
5. Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Enable shopping cart functionality
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
Types of Cookies We Use:
- Essential Cookies: Necessary for website operation
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used for targeted advertising (with consent)
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Request your data in a transferable format
To exercise these rights, contact us at support@lunocci.com.
7. Data Retention
We retain your information for as long as necessary to:
- Fulfill orders and provide services
- Comply with legal obligations (tax, accounting records)
- Resolve disputes and enforce agreements
Inactive accounts may be deleted after 3 years of no activity.
8. Children’s Privacy
Our website is not intended for individuals under 16 years old. We do not knowingly collect information from children.
9. International Data Transfers
Your information may be transferred to and stored on servers outside your country of residence. We ensure appropriate safeguards are in place.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a new “Last Updated” date. Continued use of our website constitutes acceptance of changes.
12. Contact Us
For privacy-related questions or requests:
ProLuxury Limited – Lunocci
Email: privacy@lunocci.com
Phone: +86 195 7494 9539
Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong