Accepted Payment Method
We accept PayPal as our exclusive secure payment method for your convenience and protection.
PayPal Benefits:
- Fast, secure checkout with buyer protection
- No need to share card details with merchants
- Pay with PayPal balance, bank account, or credit/debit cards
- Guest checkout available (no PayPal account required)
- Instant payment confirmation
Payment Security
SSL Encryption:
Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your payment information during transmission. All sensitive data is encrypted and securely processed.
PCI Compliance:
We comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure the highest level of payment security.
PayPal Security:
All payments are processed through PayPal, an industry-leading payment processor with:
- Advanced fraud protection and buyer security
- PCI-certified encrypted transactions
- 24/7 monitoring and security
- Secure payment gateway
Data Protection:
- We DO NOT store your payment information on our servers
- Payment details are securely processed and stored by PayPal
- Your financial information is never shared with unauthorized third parties
- All transactions are protected by PayPal’s security measures
PayPal Payments
Why Choose PayPal?
- Buyer Protection: Eligible purchases are covered by PayPal’s Buyer Protection program
- Secure Checkout: No need to share card details directly with merchants
- Fast Processing: Instant payment confirmation
- Refund Convenience: Quick refunds directly to your PayPal account (3-5 business days)
- Multiple Funding Sources: Pay with PayPal balance, bank account, or linked cards
- Global Acceptance: Trusted worldwide payment solution
How to Pay with PayPal:
- Select PayPal at checkout
- Click “Proceed to PayPal”
- Log in to your PayPal account
- Review and confirm payment
- Return to our website for order confirmation
Don’t Have a PayPal Account?
You can still use PayPal as a guest and pay with your credit/debit card without creating an account. Simply select “Pay with Debit or Credit Card” on the PayPal checkout page.
Payment Authorization
By providing payment information and completing your purchase through PayPal, you authorize us to:
- Charge the total amount shown at checkout (including product price, shipping, and any applicable taxes)
- Process the payment through PayPal’s secure gateway
- Store order details for customer service and fulfillment purposes
Payment Confirmation
After successful PayPal payment:
- You will receive an order confirmation email with order details
- PayPal will send you a separate payment receipt
- Your order will be processed within 1-3 business days
- A shipping confirmation email with tracking information will be sent when your order ships
- An electronic receipt is included in your confirmation email
Failed or Declined Payments
If Your PayPal Payment Fails:
Common reasons for payment failure:
- Insufficient funds in PayPal balance or linked accounts
- Payment method declined by PayPal
- Incorrect login credentials
- PayPal account limitations or restrictions
- Bank security restrictions on linked accounts
- Billing address mismatch
What to Do:
- Verify your PayPal account status
- Check your PayPal balance and linked payment methods
- Contact PayPal customer service for account issues
- Contact your bank if using a linked card or bank account
- Contact our support team at support@lunocci.com if the issue persists
Note: Orders will not be processed until payment is successfully completed through PayPal.
Currency
Displayed Currency: All prices are displayed in USD (United States Dollars) unless otherwise specified.
Multi-Currency Payments:
- PayPal automatically converts currency at competitive exchange rates
- You can choose to pay in your local currency through PayPal
- Exchange rates are determined by PayPal at time of transaction
- PayPal may charge currency conversion fees (clearly displayed before completing payment)
Pricing & Taxes
Product Pricing:
- All prices are listed in the product description
- Prices are subject to change without notice
- Price at the time of order placement applies
- We reserve the right to correct pricing errors
Sales Tax / VAT:
- Applicable sales tax or VAT may be added at checkout (depending on your location)
- Tax calculations are based on your shipping address
- Tax rates are determined by local regulations
Import Duties & Customs Fees:
- NOT included in product or shipping prices
- Customer is responsible for all import duties, taxes, and customs fees
- Fees are determined by your country’s customs authorities
- Payable directly to courier or customs office upon delivery
Order Total Breakdown
Your order total includes:
| Item | Description |
|---|---|
| Product Price | Cost of item(s) purchased |
| Shipping Fee | Delivery cost based on destination and method |
| Sales Tax/VAT | Applicable tax (if required by your location) |
| Total Amount | Final amount charged via PayPal |
* Import duties and customs fees are additional and not included in the order total
Refunds & Payment Reversals
Refund Processing:
- Refunds are issued to your PayPal account or original payment method used through PayPal
- Processing time: 5-7 business days after return approval
- PayPal refunds typically appear within 3-5 business days
- You will receive email confirmation when refund is processed
Partial Refunds:
May be issued if items are returned not in original condition or are missing components.
For complete refund information, see our Returns & Refunds Policy.
Payment Disputes & Chargebacks
Before Filing a Dispute:
We encourage you to contact us first at support@lunocci.com. Most issues can be resolved quickly and amicably.
PayPal Disputes:
If you have an issue with your order, you can open a dispute through PayPal’s Resolution Center. We commit to:
- Responding promptly to all disputes
- Providing full documentation and communication
- Working toward fair resolution
- Honoring PayPal’s buyer protection decisions
Chargebacks:
- Unauthorized chargebacks may result in account suspension
- We provide full documentation to PayPal for legitimate transactions
- Fraudulent chargebacks may be reported to authorities
Fraud Prevention
To protect you and our business, we:
- Use PayPal’s advanced fraud detection systems
- May verify orders for unusual activity
- Reserve the right to request additional verification for high-value orders
- May cancel orders suspected of fraud
If we need to verify your order, we will contact you via email or phone.
Gift Cards & Store Credit
Gift Cards:
- Can be used as full or partial payment
- Non-refundable and cannot be exchanged for cash
- No expiration date
- Applied before PayPal checkout
Store Credit:
- May be issued for returns or promotional purposes
- Applied at checkout before PayPal payment
- Cannot be transferred or redeemed for cash
Invoices & Receipts
Automatic Receipt: Sent to your email after purchase
PayPal Receipt: Also sent by PayPal for your records
Invoice Request: If you need a formal invoice for business or tax purposes, contact support@lunocci.com with your order number.
Contact for Payment Questions
ProLuxury Limited – Lunocci
Email: support@lunocci.com
Phone: +86 195 7494 9539
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM (Hong Kong Time, GMT+8)
Payment Policy Updates
We reserve the right to update this Payment Policy at any time. Changes will be posted on this page with a new “Last Updated” date. Continued use of our website and services constitutes acceptance of any changes.