Shipping Coverage
We offer worldwide shipping with focus on the following regions:
- United States
- Canada
- United Kingdom
- Australia
- European Union countries
If your country is not listed at checkout, please contact support@lunocci.com to inquire about shipping availability.
Processing Time
- Standard Orders: 1-3 business days
- Custom Orders: 5-10 business days
- Pre-Order Items: As specified in product description
Orders are processed Monday through Friday (excluding Hong Kong public holidays).
Order Cutoff Time: Orders placed before 2:00 PM Hong Kong Time (GMT+8) are typically processed the same business day.
Shipping Methods & Delivery Times
| Region/Country | Estimated Delivery Time |
|---|---|
| United States | 7-12 business days |
| Canada | 8-14 business days |
| United Kingdom | 8-12 business days |
| Australia | 10-15 business days |
| European Union (France, Germany, Italy, Spain, Netherlands, Belgium, etc.) | 10-14 business days |
| Other European Countries (Norway, Switzerland, etc.) | 12-16 business days |
* Delivery times are estimates and may vary due to customs clearance, holidays, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free Shipping Promotions: Occasionally offered – check website banner for current offers.
Order Tracking
- Tracking information is emailed once your order ships
- Track your package using the provided tracking number
- Allow 24-48 hours for tracking information to update
Customs, Duties & Taxes
International Orders:
Customers are responsible for all import duties, customs fees, and taxes imposed by the destination country. These charges are:
- Determined by your country’s customs authorities
- Not included in our product or shipping prices
- Payable directly to the courier or customs office
- Beyond our control
We recommend contacting your local customs office for specific information about potential charges.
Customs Declarations: We accurately declare all package contents and values as required by law.
Shipping Address
- Ensure your shipping address is complete and accurate
- We are not responsible for delays or non-delivery due to incorrect addresses
- Address changes must be requested immediately after ordering
- Once shipped, addresses cannot be changed
We ship to:
- Residential addresses
- Business addresses
- PO Boxes (where service is available)
- Hotel addresses (include guest name and check-in dates)
Delivery Issues
Non-Delivery:
If your order doesn’t arrive within the estimated timeframe, contact support@lunocci.com with your order number.
Lost Packages:
If tracking shows “delivered” but you haven’t received your package:
- Check with household members
- Check neighboring addresses
- Contact your local post office
- Contact us within 48 hours at support@lunocci.com
Damaged Packages:
If your package arrives damaged:
- Take photos of the package and contents
- Contact us immediately at support@lunocci.com
- We will arrange a replacement or refund
Force Majeure
We are not liable for shipping delays caused by events beyond our control, including but not limited to:
- Natural disasters
- Extreme weather
- Pandemics
- Customs delays
- Carrier service disruptions
- Government restrictions
Contact for Shipping Questions
Email: shipping@lunocci.com or support@lunocci.com
Phone: +86 195 7494 9539