1. Introduction
Welcome to Lunocci. These Terms and Conditions (“Terms”) govern your use of our website (www.lunocci.com) and the purchase of products from ProLuxury Limited, operating as Lunocci.
By accessing our website or making a purchase, you agree to these Terms. If you disagree with any part of these Terms, please do not use our website or services.
2. Company Information
Legal Business Name: ProLuxury Limited
Operating Name: Lunocci
Company Registration Number: 78919431
Registered Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
Contact Email: support@lunocci.com
Phone: +852 5921 4092
3. Definitions
- “We,” “Us,” “Our”: Refers to ProLuxury Limited / Lunocci
- “You,” “Your,” “Customer”: Refers to the website user or purchaser
- “Products”: Handmade crochet hats and related items sold by Lunocci
- “Website”: www.lunocci.com and all associated pages
- “Services”: All services provided by Lunocci including sales, shipping, and customer support
4. Use of Website
Eligibility:
You must be at least 16 years old to use our website or make purchases. If under 18, you must have parental/guardian consent.
Account Security:
If you create an account, you are responsible for:
- Maintaining password confidentiality
- All activities under your account
- Notifying us of unauthorized use
Prohibited Activities:
You may not:
- Use our website for any illegal purpose
- Attempt to access restricted areas
- Transmit viruses or malicious code
- Copy, reproduce, or distribute content without permission
- Engage in data mining or scraping
- Impersonate another person or entity
- Interfere with website functionality
5. Products
Product Descriptions:
- We strive for accuracy in all product descriptions, images, and specifications
- Colors may vary slightly due to screen settings
- All items are handmade; slight variations are normal and add to uniqueness
Availability:
- Product availability is subject to change without notice
- We reserve the right to limit quantities
- Out-of-stock items will be indicated on product pages
Pricing:
- All prices are in USD (or currency specified at checkout)
- Prices are subject to change without notice
- Price at time of order placement applies
- We reserve the right to correct pricing errors
6. Orders
Order Acceptance:
- Your order is an offer to purchase
- We may accept or decline orders at our discretion
- Order confirmation email does not constitute acceptance
- We reserve the right to refuse orders for any reason
Order Cancellation by Us:
We may cancel orders if:
- Product is unavailable
- Pricing error occurred
- Fraud is suspected
- Information provided is inaccurate
- We cannot fulfill the order
Order Cancellation by You:
- Contact us immediately at support@lunocci.com
- Cancellation is only possible before shipment
- Refunds for cancelled orders: 3-5 business days via PayPal
7. Payment
Accepted Payment Method:
PayPal – We exclusively accept PayPal as our secure payment method. PayPal offers:
- Buyer Protection for eligible purchases
- Secure transaction processing
- Multiple payment options (PayPal balance, bank account, or credit/debit cards)
- Guest checkout available (no PayPal account required)
Payment Security:
- All transactions are processed through PayPal’s secure payment gateway
- We do not store your payment information on our servers
- SSL encryption protects your data during transmission
- PayPal’s advanced fraud protection safeguards your transactions
Payment Authorization:
- By completing checkout via PayPal, you authorize the charge
- You confirm you have authority to use the payment method
- We may verify payment information before processing orders
Failed Payments:
- Orders with failed PayPal payments will not be processed
- Contact PayPal customer service or your bank for payment issues
- Verify your PayPal account has sufficient funds or valid payment methods
For complete payment information, see our Payment Policy.
8. Shipping
Please refer to our Shipping Policy for complete details.
Summary:
- Worldwide shipping to USA, Canada, UK, Australia, and EU countries
- Processing: 1-3 business days
- Delivery times vary by location (7-15 business days)
- Customer responsible for customs duties and taxes
- Tracking provided for all orders
9. Returns & Refunds
Please refer to our Returns & Refunds Policy for complete details.
Summary:
- 14-day return window from delivery
- Items must be unused and in original condition
- Custom items are non-returnable
- Refunds processed within 5-7 business days after inspection
- PayPal refunds typically appear within 3-5 business days
10. Intellectual Property
Ownership:
All content on our website is owned by or licensed to ProLuxury Limited, including:
- Trademarks, logos, brand names
- Product designs and patterns
- Images, graphics, photographs
- Text, descriptions, copy
- Website design and code
Restrictions:
You may not:
- Copy, reproduce, or distribute our content
- Use our trademarks without written permission
- Create derivative works from our designs
- Use our content for commercial purposes
Limited License:
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
11. User Content
If you submit reviews, comments, or other content:
- You grant us a perpetual, royalty-free license to use, display, and distribute such content
- You confirm you own the content or have permission to share it
- Content must not be offensive, defamatory, or violate laws
- We reserve the right to remove any user content
12. Disclaimer of Warranties
AS IS BASIS:
Our website and products are provided “as is” without warranties of any kind, either express or implied.
NO WARRANTY:
We do not warrant that:
- The website will be error-free or uninterrupted
- Defects will be corrected
- The website is free from viruses
- Information is accurate or complete
PRODUCT WARRANTY:
While we ensure quality craftsmanship, handmade items may have minor imperfections. This does not affect eligibility for returns under our Returns Policy.
13. Limitation of Liability
MAXIMUM LIABILITY:
Our total liability to you for any claim shall not exceed the amount you paid for the product(s) in question.
EXCLUDED DAMAGES:
We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages beyond our reasonable control
EXCEPTIONS:
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Matters that cannot be excluded under applicable law
14. Indemnification
You agree to indemnify and hold harmless ProLuxury Limited from any claims, damages, losses, or expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of our website
- Your violation of any third-party rights
- Any content you submit
15. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your information.
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Content on external sites
- Privacy practices of third parties
- Products or services offered by third parties
Accessing third-party sites is at your own risk.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of Hong Kong.
Dispute Resolution:
- Any disputes shall be resolved in the courts of Hong Kong
- You consent to the exclusive jurisdiction of Hong Kong courts
Alternative Dispute Resolution:
We encourage friendly resolution of disputes. Contact support@lunocci.com before pursuing legal action.
18. Force Majeure
We are not liable for failure to perform obligations due to events beyond reasonable control, including:
- Natural disasters
- War, civil unrest, terrorism
- Government actions or regulations
- Pandemics or epidemics
- Strikes or labor disputes
- Utility failures or internet outages
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full effect.
20. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, Returns Policy, and Payment Policy, constitute the entire agreement between you and ProLuxury Limited.
21. Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.
Your Responsibility:
- Review Terms periodically
- Continued use after changes constitutes acceptance
Notification:
Significant changes will be communicated via email or website notice.
22. Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
23. Assignment
You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or affiliate.
24. Contact Information
For questions about these Terms:
ProLuxury Limited – Lunocci
Email: legal@lunocci.com or support@lunocci.com
Phone: +852 5921 4092
Address: Unit 903D, 9/F., Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong